Process of Cancellation of SRN Wrongly Generated on MCA – 5 Quick Steps

Introduction

When filing documents on the Ministry of Corporate Affairs (MCA) portal, a common error professionals face is the wrong generation of Service Request Numbers (SRNs). These SRNs are essential for tracking submissions and payments. However, if generated in error, they may cause issues in company compliance and ROC processing.

Summary

• An SRN is a unique ID used to track filings and services on the MCA portal.
• Wrong SRNs may occur due to form selection errors or system glitches.
• Not cancelled SRNs can lead to duplicate filings and compliance issues.
• Pending SRNs can be cancelled online; approved ones require ROC help.
• Supporting documents must be submitted to justify cancellation.
• Early action ensures smoother resolution and prevents complications.

What is SRN on MCA Portal?

An SRN (Service Request Number) is a unique 9-character code generated by the MCA21 portal when you submit an e-Form, upload documents, or initiate certain services. It acts as a reference for tracking the transaction’s status.

SRNs are auto-generated when:

• Uploading forms such as INC-20A, DIR-12, AOC-4, or MGT-7
• Generating a payment challan
• Requesting services like name reservation or DIN updates

Why Does a Wrong SRN Get Generated?

Here are the most common reasons why SRNs are generated in error:

• Selecting the wrong e-Form or service
• Entering incorrect details while filling the form
• Double submission due to browser lag or server timeout
• Uploading a form for the wrong company or CIN
• Uploading a draft or incomplete version by mistake

What If You Don’t Cancel a Wrong SRN?

If an incorrect SRN is not cancelled in time, it may result in:

• Duplication errors or rejection of subsequent submissions
• Extra payment for incorrect or unnecessary filings
• Delayed processing by ROC due to multiple entries
• Potential compliance issues and notices

Who Can Cancel a Wrong SRN?

The cancellation request can be initiated by:

• The registered user who generated the SRN
• A company’s authorized representative, such as a director, CS, or CA
• A professional firm appointed for company compliance, having access to the login or DSC

How to Cancel a Wrongly Generated SRN on MCA  5 Verified Steps

Step 1: Log in to the MCA Portal  

Visit www.mca.gov.in and log in using your credentials. You must use the same account that generated the SRN.

Step 2: Search the SRN under “Track SRN”  

Navigate to MCA Services > Track SRN/Transaction Status. Enter your SRN to check its current status; whether it is “Pending”, “Under Process”, “Paid”, or “Approved”.

Step 3: Check If the SRN Is Eligible for Cancellation  

• If the status is Pending or Not Paid, it can typically be cancelled online.

• If the status is Approved or Processed, cancellation must be done offline through the concerned Registrar of Companies (ROC).

Step 4: File a Complaint via Helpdesk or ROC  

For online cancellation:

• Go to MCA Service Complaint Form

• Select the SRN, describe the error, and upload proof (wrong challan/form)

For ROC cancellation:

• Submit a physical application with:

• • Request letter on company letterhead

  • Copy of the wrongly generated SRN or challan

  • Affidavit or undertaking signed by the director

  • CIN and company details

Step 5: Wait for Confirmation  

• Online Helpdesk cancellations are resolved in 3–7 working days.

• For offline ROC cancellations, it may take up to 15–20 working days.
  

Once cancelled, you can file the correct form afresh.

Real-Life Example

A company uploaded INC-20A prematurely before the subscription amount was received. They raised a Helpdesk complaint within 24 hours. Since no payment was made and the SRN was still pending, MCA Helpdesk successfully cancelled the SRN within 5 working days.

Key Documents Required

• Company CIN and name
• Copy of the wrongly uploaded form
• Generated SRN number
• Payment challan (if any)
• Affidavit/letter to ROC in case of processed SRNs

Benefits of Timely SRN Cancellation

• Avoids double payment or incorrect filings
• Ensures a clean filing record with ROC
• Prevents unnecessary scrutiny or compliance delays
• Saves time and helps re-upload correct forms swiftly

Important Links you can refer to:

• MCA Official Portal
• Track SRN Status
• MCA Contact Page & Helpdesk

Conclusion

The process of cancellation of SRN wrongly generated on MCA is straightforward if done quickly. Use the Helpdesk for pending SRNs and apply offline via ROC for processed ones. Provide clear explanation and documentation to ensure a smooth resolution. Always double-check before submitting forms to prevent errors and maintain compliance.

Suggested Read :

Form 15CA

Form MGT-7 and AOC-4

What is Form MGT 14?

GEO Coding of the Address in the MCA

List of MCA Forms for Company Filings

FAQs

You can track the SRN via Track SRN Status on MCA. For Helpdesk complaints, check the Service Complaint portal. For ROC applications, you’ll be notified via email or phone once the matter is resolved.